10 free, exam-style Emergency Number Professional (ENP) practice questions with answers and explanations. No signup required. Work through them below, then take the full free ENP practice test to study every exam domain.
In a NENA i3 architecture, a wireless 9-1-1 call arrives with the caller's location. Which functional element uses that location to determine WHICH PSAP the call should be routed to?
Correct answer: A - Emergency Call Routing Function (ECRF)
A telecommunicator answers a 9-1-1 call and sees the caller's 10-digit callback number on screen, but the address field is blank and must be requested verbally. Which capability is the system providing?
Correct answer: C - ANI without ALI
A wireless 9-1-1 call delivers only the location of the cell tower and sector handling the call, not the caller's actual coordinates. This is consistent with:
Correct answer: A - Wireless Phase I
During a database audit, a valid residential address is found in the ALI database but is missing from the MSAG. What is the MOST likely operational consequence for a 9-1-1 call from that address?
Correct answer: D - The call may be misrouted or default-routed because the address cannot be validated for routing
A large hotel installs a new multi-line telephone system. Management wants to know which requirement obligates the system to send an alert to the front desk whenever someone dials 9-1-1 from a guest room. This requirement comes from:
Correct answer: C - Kari's Law
Before hurricane season, a 9-1-1 center installs flood barriers and relocates critical servers above the projected flood line. Within the emergency management cycle, these actions are BEST classified as:
Correct answer: D - Mitigation
A PSAP director knows the general problem to solve but wants vendors to propose their own solution approaches, methodologies, and pricing so the proposals can be compared and scored. Which procurement document is MOST appropriate?
Correct answer: C - Request for Proposal (RFP)
A 9-1-1 shift supervisor is paid a fixed salary, regularly directs the work of telecommunicators, and exercises independent judgment. The center is debating whether overtime is owed when she works 46 hours in a week. The classification that determines this is governed primarily by the:
Correct answer: A - Fair Labor Standards Act (FLSA)
A telecommunicator begins showing a clear, documented pattern of dangerous behavior on the job. Supervisors are aware but take no corrective action, and the employee later causes foreseeable harm. The agency's greatest legal exposure in this situation is a claim of:
Correct answer: C - Negligent retention
An eligible telecommunicator needs several weeks of unpaid, job-protected leave to care for a newborn, with the guarantee of returning to an equivalent position. The law that MOST directly provides this protection is the:
Correct answer: D - Family and Medical Leave Act (FMLA)
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